How can customer activate this offering?
This offering is available to all subscribers by default and they don't need to activate it
What is the time window during which customer can avail the offer?
Time window for these rates is 24hrs.
What will happen in case of price plan change / migration?
In case subscriber migrates from one price plan to another price plan, he can still avail this offer
Which pre-paid price plans subscribers can avail this offer?
All pre-paid subscribers on Talkshawk 30 sec, Talkshawk Har Sec, Talkshawk har min, Talkshawk A1, Talkshawk 63, Djuice, Djuice Jagtay Raho & Djuice Din Rat can avail step charging on the selected destinations.
Is this offering available to pre-paid subscribers only?
No, this offering is also available to post paid subscribers as well.
Which post-paid price plans subscribers can avail this offer?
Subscribers on all post paid price plans including new consumer plans (Easy, Simple, Free) SME (Karobar), old price plan (Economy, Favorite, Special, Classic) as well as non commercial price plans like Persona Corporate can avail these rates.
Shall the new rates be applicable for some specific call length after 1st 5 minutes?
No, these rates will be applicable till the call ends.
Can I call any Mobile number in USA & Canada at 40% discount after 1st 5 minutes?
This offer is available for All US/Canada Group-1 Land and Mobile numbers. This offer is NOT available for Group 12 Special/Premium and Personal numbers.
Is this Discount offer Available for UK-L, Middle East, Far East destinations?
No, But Customer can still avail existing Step charging offer for UAE, Saudi Arabia- L, Bahrain, Qatar, Iran, Kuwait, South Korea, Japan, Hong Kong, India, Thailand, India and Bangladesh.
Can I get Step Charging on FNF numbers in USA-Canada?
No, This offer is for Only NON FNF numbers. FNF Number will be charged at pre-defined FNF rate.
What will be the SMS charges for these destinations?
SMS will be charged at normal international rates of Rs. 3 + Tax/SMS.
What will be the MMS charges for these destinations?
MMS will be charged at current promotional rate of Rs. 11.25 + Tax per MMS.
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