 Can the Bonus SMS be used for both Onnet & Offnet?
Yes. Subscriber can choose to use the SMS on any network in the country.
The existing SMS bundles will no longer be available for subscription.
 What will happen to bonus SMS, customers already have in their bonus accounts?
The bonus SMS, customers already have in their accounts from subscriptions to previous bundles will not be affected.
What will happen to bonus SMS if customer migrates to another price plan?
Bonus SMS will be confiscated if customer migrates to any other price plan.
When will bonus SMS be awarded to customers?
Bonus SMS will be available for use immediately after activation via 555 IVR is done - after deduction of fee from customer account.
What is the validity of the bonus SMS?
Validity is 15 days. After SMS subscription
How can customer check the bonus SMS he/she has available?
Bonus SMS balance can be checked through USSD *111# and also via calling 555 IVR.
Can bonus SMS be used for short codes?
No, these SMS cannot be used for sending messages to short codes/VAS services
Yes, customers can re-subscriber to this service by calling 555
The new SMS will be added to the existing unused SMS
And new validity of 10 days will be set
What will happen to SMS in case customer goes into negative balance?
Customer would be allowed to use the bonus SMS while being in negative balance below minus Rs.3. In case customer reaches minus Rs.3, he/she would not be allowed to use bonus SMS. However, once recharge is done, access to bonus SMS would be given back to customer.
Can this service be activated by any other way?
No, this service can only be activated by calling 555 IVR.
|
