| Is Auto Advance available to all Telenor customers?
Auto Advance is available only to Telenor pre-paid customers, namely Talkshawk and Djuice customers execpt Djuice Jagtey Raho"
Do I need to activate this service on my Telenor connection?
No. This service has already been provisioned on your pre-paid connection free of any activation charges.
What is the maximum amount that I can go to below my balance?
You will be allowed to go to a maximum of Rs.3 below your balance.
Are any service charges deducted for availing Auto Advance?
There are no service charges for using Auto Advance. The amount of the advance availed will be deducted from your next recharge without any extra charges.
Can all Telenor services be used with Auto Advance?
Only voice services (to any network) can be used with Auto Advance. All other services such as SMS, MMS, GPRS and other value-added services will only be allowed till there is enough balance in your account to support them.
EDGE, GPRS & SMS services are available. EDGE Card does not support GSM voice calls
Will my call get disconnected when I reach the end of my balance and want to avail Auto Advance?
No. Your call will continue and will only get disconnected once you reach the maximum allowable limit on Auto Advance.
Will my existing tariff plan apply to the charging on Auto Advance?
Yes. The tariff plan you are currently using will apply to Auto Advance.
Is there a minimum balance requirement for availing Auto Advance?
If I avail part of the Auto Advance (for example Rs.1) and want to make another call, will I be allowed to do so?
No. Once you have availed even a portion of Auto Advance, you will not be allowed to use it again until you recharge and take your balance into positive. During the recharge, only the used amount of Aut oAdvance (in this case Rs.1) will be deducted.
How will my balance appear on *444# once I have gone beyond my balance using Auto Advance
Your balance will appear in the following format: PKR - x.xx. For example if you avail Rs.2.72 below your balance, it would appear as PKR – 2.72 (the – shows that it is negative)
There are four data packages with different line rents available to choose from. Subscription to SMS is optional. There is no zero line rent package.
No, you will not be able to use your free minutes while in negative balance. However, once you recharge into positive balance, you will again be granted access to your free minutes
No. The card can permanently stay in the slot. Since the card goes inside your laptop, you can pack and carry the laptop in the bag while the card is inserted. Unlike a USB drive or a mouse, it does not need to be plugged in and out every time. |